Our central vacuum system was old and not working properly. Jeff spent 30 minutes on the phone telling me how to check to see what the problem was. After determining that one motor was not running, he offered to fix the unit or replace it. We decided to replace it as it was already a 20 year old unit. He came by that same day, collected a deposit and ordered the new MD unit. The next day he came by and installed it and even threw in a packet of extra bags. His service was very prompt and professional and I would highly recommend him.